Shipments by Starken and Chilexpress: Tuesday and Friday. Orders placed the day before.

FREQUENT QUESTIONS

¿Como compro?
• Para comprar, solo debes elegir el producto y la cantidad • Agregar al carro • Llenar el formulario de envío • Elegir el envío que mas te acomode • Seleccionar “proceder al pago” • Elegir tu opción de pago • Pagar • Luego de confirmado el pago tu pedido será preparado y enviado a la dirección que se dejo en el formulario de envío. En caso de retiro en tienda, se informara al correo cuando este listo para ser retirado.
We are shipping to all of Chile via Starken and Chilexpress, if you prefer another shipping method you can contact us by Whatsapp at +56020958010. We ship on Tuesdays and Fridays of each week, in the case of a holiday they are shipped the business day before the holiday. If you want to know the value of your shipment, you only have to check at the checkout where it is calculated considering weight, volume and distance in the different Couriers available for your commune. You can do the test by loading the cart and filling out the form with your information. Below you will have a list with the different shipping options. Orders are processed or prepared during the first 48 hours of placing your order and delivered to the Courier that you select at check out. It is the consumer's responsibility to provide correct and clear data on the destination address and data of the recipient. Your order may take 3 to 4 business days to arrive at its destination and on special dates it may take longer, which is why we recommend making your purchase in advance if you want it for a specific date; For the regions XI Region of Aisén and XII Region of Magallanes, delivery times may take longer than mentioned above, due to distance issues. Once your order has been delivered to the Courier company, Sociedad Comercial Con Amor Spa is no longer responsible for the journey to the destination of your order, leaving the Courier company responsible for its arrival at the destination and will be the one who must respond to loss or mistreatment of your order.
To make changes or returns you will have a period of 72 hours after receiving the order, to notify any inconvenience you may have with your purchase to the email ventas@conamoramor.cl and request its exchange. For this you must present the receipt that we sent to the email that you shared at the time of your purchase and the unused product, in perfect condition, closed, with its original packaging. Sociedad Comercial Con Amor SPA is not responsible for the shipping costs of the products to be exchanged. The product must be presented in the store within the first 10 business days after receiving the exchange request. *Exchange: The exchange will be made in compliance with the aforementioned conditions, for a product of the same or greater value paying the difference. After the 15-day period, changes are not accepted unless the product has a manufacturing defect. In the event that the product presents a fault: If the product presents any fault or damage, you must contact us at sales@conamoramor.cl, we will contact you as soon as possible. In the case of patterns or handmade products, given their artisanal nature, these have no change. The warranty for the rest of the products that present defects is three months. *No changes are made without the corresponding receipt*
If this is the case, you must inform us by WhatsApp +56920958010 as soon as possible and within the first 24 hours from when you made the purchase and inform us of the order number and the new shipping address.
If you have unsolved questions, please feel free to Contact Us
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